How to Navigate MyChart

As a patient of Compass Memorial Healthcare, you have easy access to your health information through MyChart – wherever you go.

Would you like to access your health information that allows you to easily manage your information online? MyChart is a patient portal that provides access to medical records, appointment scheduling, billing, and preventive health reminders. Users are able to communicate with healthcare providers, request prescription refills, and view test results securely. You can access the platform on a desktop or download the MyChart app on your phone.

Compass Memorial Healthcare recently adjusted the platform moving away from MyUnityPoint and updated the platform to MyChart, which is a Compass Memorial Healthcare branded platform with the same capabilities as before providing a smooth transition for patients and users.

There are many frequently asked questions regarding MyChart. Our team is here to help you navigate the platform and ensure you are able to access your information efficiently and successfully.

Below are a few frequently asked questions.

Enrollment and Account Management

How do I sign up for MyChart?

Creating an account is easy, you can:

• Sign up at: www.chart.myunitypoint.org/compassmemorial
• Sign-up during an office visit with a unique email or text link
• Need help? Call 319-642-8080

How to get started in MyChart?

Visit account settings:

• Your thumb print or face recognition security feature.
• Your communication preferences.
• Your email and phone number.
• Check the FAQ section of chart, go to myunitypoint.org for additional tips.

My activation code does not work. What should I do?

For security reasons, your activation code expires after 90 days and is no longer valid after the first time you use it. For activation code problems, please call (877) 224-4430. You are also able to create a MyChart account by visiting chart.myunitypoint.org/compassmemorial and click on the “Sign Up Now” button to begin verification.

I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. You may also contact our support team at MyUnityPointSupport@unitypoint.org or call (877) 224-4430 to request a new, secure password.

Scheduling and Messaging

Can I cancel an appointment using MyChart?

You may cancel an appointment if it is more than 24 hours from the time of your appointment. Contact your provider's office directly by telephone if you need to cancel less than 24 hours in advance. Please follow the cancellation policies established by your clinic.

How do I change my Notification Settings?

If you would like to update how you receive MyChart communication notifications:

• Access MyChart
• Select “communication preferences” under the Account setting
• Select a category from the drop-down menu
• Click the notification icons of your choice for each corresponding team

Medical Records

What is the difference between my provider’s notes and the After Visit Summary (AVS)?

• The After Visit Summary is written specifically for you and summarizes your visit and next steps. This document is written using patient friendly language.
• The provider note is a medical document that summarizes the encounters for other medical professionals, care team members, and payers to support coordination of care and billing. These notes are part of your larger legal medical record and are written using common medical terminology familiar to health care professionals (but not always patients). These notes typically include a summary of the history provided, physical exam, your provider’s medical assessment and the recommended plan. While we are excited to share provider note with you, these documents may contain medical language, abbreviations or terminology that is unfamiliar. Please feel free to use the Medical Dictionary – Common Abbreviations, MedlinePlus and Healthwise as resources to help you better understand your note.

Will I be able to view my entire medical record in MyChart?

Most, but not all, of the information related to care delivered by your Compass Memorial providers will be available on MyChart. Some sensitive provider documentation and test results will not appear. Contact your care team if you have concerns or questions about the information in your MyChart account.

When can I see my test results in MyChart?

Most test results are available immediately. Please note that you may be viewing your results before your provider has had the opportunity to review them. Some test result time frames may vary. Certain tests may not be available in MyChart and will be communicated to you by phone or U.S. Mail. If you have any questions or concerns, please contact your provider.

What if I have questions about the information in my note?

Because your note is part of your larger medical record, it may contain medical language, abbreviations, or terminology that’s not so easy to understand. If you find unfamiliar terms or abbreviations, this Medical Dictionary – Common Abbreviations may help. MedlinePlus and Healthwise are good also resources to help you better understand your note. If you still have questions about your note, write them down so you can email or call your provider or share them at your next appointment.

Can I contact my Provider through MyChart?

Yes, you can message your provider through MyChart, and your provider or a nurse will respond. You can select one of three options:

• Ask a Medical Question
• Refill a Prescription
• Schedule an Appointment

If you select “Ask a Medical Question,” you will be prompted to choose a question type and then select the provider you would like to contact. After that, you can send your message.

Proxy Access

Why don't I have full access to my loved one's medical record?

Our goal is to provide as much transparency as possible while also remaining compliant and protecting a patient’s right to confidentiality for certain aspects of their healthcare. Due to complex privacy laws, there are certain types of medical information that a proxy may not view. Due to these requirements:

• Proxies can’t see information associated with Addiction Recovery Center visits in MyChart.
• Proxies of a minor patient aged 14 or older will not see certain notes, test results, and medications.

Pediatric Access

• Ages 0 – 13 years
• Full access to approved parent/legal guardian(s)
• Appropriate legal documents required for legal guardians

Limited Teen Access

• Ages 14-17 years

• Parent/guardian(s) can schedule appointments, send messages, view allergies, immunizations, and access most notes, test results and medications.
• Appropriate legal documents required for legal guardian access.

Teen Connection

• Patients have full access to their own record
  • *This is not proxy access as the patient is accessing his/her own health information.
• If you are the healthcare Power of Attorney or court appointed legal guardian, we must have those documents on file to grant you online access.

Adult to Adult (Over 18 Years)

• Give access to another adult to view your health record

If you are the healthcare power of attorney or legal guardian for any patient you’re requesting proxy access to, we must have legal documents on file. You can submit legal documents by:

• Mail: 300 West May Street, Marengo, IA 52301
• Drop off at the hospital or patient’s clinic